Wyze Cam Connection Failed (Simple Fix)

You are probably frustrated by getting a Wyze Cam Connection Failed message. This can be extremely annoying if everything with your connection is in proper order.

How to Fix Wyze Cam Connection Failed

In order to fix this issue, we have created a troubleshooting guide on how you can fix Wyze cam connection failed in few easy steps. You just need some troubleshooting will and you are going to make your Wyze camera work again. So, without further ado, let’s begin.

Step 1: Check that your phone is connected to a 2.4 GHz network

If you are on IOS, open the settings app, and tap on the WIFI to check your network name.

If you are on Android, go to Settings, and tap Wireless & Network to see your network name.

If you see one network, then it should be a 2.4GHz Network. If you are seeing more networks. Make sure that they are not named 5G, 5GHz, or something that has a 5 in the name. Don’t connect to these.

Step 2: Forget all the WIFI networks

Android: Settings > General > Reset> Reset Network Settings.

IOS: Settings app > General Management or System > Reset or reset options > Reset Network Settings. This is an important step to follow. You need to unplug your camera from the power source. Wait for a couple of seconds and then plug it back in.

Step 3: Power Cycle the Wyze Camera

This is an important step to follow. You need to unplug your camera from the power source. Wait for a couple of seconds and then plug it back in.

Step 4: Restart your Wyze App

After you finished this process. It is a good idea to restart the Wyze app and see if it works. If it doesn’t work, you need to check your router.

Step 5: Check your router

This may sound complicated and this step is only for advanced users only. You need to login in to your router settings. You need to make sure that your router is working on a 2.4GHz network. Every router has a different address by which it can be accessed and you need to know the password as well.

Step 6: Perform a factory reset

If none of the above-mentioned help resolving this issue. Maybe the best idea is to perform a factory reset on your phone. A factory reset will restore all of your settings on factory.

Wyze Factory Reset

Please note that this removes all of your data, so create a backup before you consider this step.


In this article we discussed why the Wyze cam connection failed appears on your screen and we covered 6 simple steps on how you can get this fixed. This error knows to be frustrating to deal with, but the main reason why it appears is that your Wyze camera needs to be connected to a 2.4GHz frequency. Anything above that can cause Wyze cam connection failed issue.

Wyze cameras are getting more and more popular and also with that can come a lot of issues. We always try to cover these issues and bring you one of the most quality answers that will resolve your problems.

If you have more problems with your Wyze camera you may consider reading some of our other articles on the Wyze camera errors.


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